Shipping policy
Shipping Information
Thank you for shopping with Hair Asylum! We are committed to getting your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 3–7 business days (excluding weekends and holidays) after your order has been been placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.
During new product launches, promotions, holidays, or periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will notify you via email.
Please note that processing time is separate from shipping time.
Shipping Methods
We offer standard shipping throughout the United States. Shipping rates are calculated at checkout based on your order and delivery location.
Estimated Delivery Times
- Standard Shipping: 5–10 business days
- Expedited Shipping (if available): 2–5 business days
Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
Lost or Delayed Packages
Hair Asylum is not responsible for shipping delays caused by the carrier or circumstances beyond our control. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. If you need additional assistance, contact us and we'll do our best to help.
Incorrect Shipping Address
Please verify your shipping address before placing your order. Hair Asylum is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.
Damaged Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the damaged item(s) and packaging so we can review your claim and determine the best resolution.
Contact Us
If you have any questions about your order or our Shipping Policy, please contact us through the Contact Us page on our website. We are happy to assist you.